ROLE DESCRIPTION:
As a Customer Service Representative Team Member with Hielly Martinez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Assist clients with policy changes and updates.
- Process insurance claims and follow up with clients.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Bilingual preferred Spanish
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Property & Casualty license (must have or be able to obtain)
BENEFITS:
- Paid time off (holidays and personal/sick days)
- Hourly Salary plus commission/bonus
- Health Insurance Medical, Dental, Vision, and Life
- 401k + matching
- Company sponsored insurance licensing
- Growth potential/opportunities for advancement within my agency